- Customer is performing a new installation of the Enhanced Communication Framework (ECF) Virtual Unit (VU)
- ECF Agent VU does not activate
- In IA, the node for the VU goes from green to yellow! then to red x
- The ECF logs captured the following errors:
- Failed to initialize connector [Connector[HTTP/1.1-80]] org.apache.catalina.LifecycleException: Protocol handler initialization failed
- The same error could also be referencing another port which is not port 80
SAP Contact Center 7.0
Enhance Communication Framework, SSL, port, Tomcat, IIS, BCM, ECF Agent VU does not activate , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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