SAP Knowledge Base Article - Preview

3072204 - ECF VUs fail in fresh installation (VU goes from green to red x)


  • Customer is performing a new installation of the Enhanced Communication Framework (ECF) Virtual Unit (VU)
  • ECF Agent VU does not activate
  • In IA, the node for the VU goes from green to yellow! then to red x 
  • The website is not reachable
  • The ECF logs captured the following errors:
    • Failed to initialize connector [Connector[HTTP/1.1-80]] org.apache.catalina.LifecycleException: Protocol handler initialization failed
    • The same error could also be referencing another port which is not port 80



  • SAP Contact Center
  • SAP Contact Center
  • SAP Contact Center
  • SAP Contact Center
  • SAP Contact Center


SAP Contact Center, on-premise edition 7.0


Enhance Communication Framework, SSL, port, Tomcat, IIS, BCM, ECF Agent VU does not activate , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.