SAP Knowledge Base Article - Preview

3072036 - "HTTP 500 : Internal Server error" when trying to log to CMC/BILaunchpad after an update

Symptom

  • Getting the following error when enterting the credentials and try to login to CMC/BILauncpad : '"HTTP 500 Internal Server Error"
  • CMC and BILaunchpad logon screen are displayed properly
  • Login to other applications like AdminTools is working fine


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.x
  • All supported operating systems
  • All supported Tomcat web application servers

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

HTTP 500 ,Internal Server error ,login CMC ,login BILaunchpad , BOE applicatio, ,Tomcat memory ,Tomcat cache , xmx ,BI4 ,BI 4. , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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