SAP Knowledge Base Article - Public

3072026 - New button missing hierarchy opportunity facet


 The new button is missing in hierarchy opportunity facet.


Sap Cloud for Sales.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the opportunity View.
  3. Open opportunity ABC. 
  4. Go to Hierarchy facetselect a record from the hierarchy table to enable the Add button.
  5. Expand button Add.

The option new is not available.

  • Enter adaptation mode.
  • Make the option New visible and leave adaptation Mode.

The Option is not available.


The New Button is only enable, if the opportunity create in full screen is not enabled


 Please make the opportunity create full screen desable.


Opportunity, Hierarchy, New Button, Add Button Adaptation Mode , KBA , LOD-CRM-OPP , Opportunity Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions