SAP Knowledge Base Article - Public

3072026 - New button missing hierarchy opportunity facet

Symptom

 The new button is missing in hierarchy opportunity facet.

Environment

Sap Cloud for Sales.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the opportunity View.
  3. Open opportunity ABC. 
  4. Go to Hierarchy facetselect a record from the hierarchy table to enable the Add button.
  5. Expand button Add.

The option new is not available.

  • Enter adaptation mode.
  • Make the option New visible and leave adaptation Mode.

The Option is not available.

Cause

The New Button is only enable, if the opportunity create in full screen is not enabled

Resolution

 Please make the opportunity create full screen desable.

Keywords

Opportunity, Hierarchy, New Button, Add Button Adaptation Mode , KBA , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions