You are trying to initiate Offboarding process from Employee Central, however, your employee is not appearing in Offboarding Dashboard.
SAP Successfactors Onboarding
Reproducing the Issue
- Initiate the termination event in Employee Central;
- Go to Offboarding dashboard;
- Your employee does not show up there.
This problem can be caused for configuration issues, in this KBA we will cover a cause related to Data issue.
The Employee / Employee Manager should be an active user in Employee Central - Otherwise the Offboarding initiation will fail.
Set an active manager for your employee / make the employee as active in the system before of performing the termination.
SAP Support team - Please refer to our internal notes for examples of the error logs.
offboarding, user, id, must, not, be, null, not, eligible, obx, ofp, 2.0, dashboard , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem