SAP Knowledge Base Article - Preview

3071301 - The E-Mail sent from the change document does not include any text or fields defined in the mail form

Symptom

  • When using the Change document, the email is sent after clicking send email button but sent email is missing some fields and text defined in the mail form
  • This can happen after a system upgrade


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Environment

  • SAP Solution Manager
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Solution Manager 1.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

BT126H_MAIL/send_screen, email, crm_src_provide , KBA , CRM-BF-ML , Email Management , Problem

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