SAP Knowledge Base Article - Public

3070965 - This page might be temporarily unavailable or you might not have permission to access it. Try again, and if the problem continues, contact your HR representative for assistance.” Error pops up.

Symptom

  1. Login to system and click “Admin Center” -> “Continuous Performance”
  2. “This page might be temporarily unavailable or you might not have permission to access it. Try again, and if the problem continues, contact your HR representative for assistance.” Error pops up.

             

Reproducing the Issue

  1. Login to system and click “Admin Center” -> “Continuous Performance”
  2. “This page might be temporarily unavailable or you might not have permission to access it. Try again, and if the problem continues, contact your HR representative for assistance.” Error pops up.

Cause

For customers who try enabling and disabling CPM features, there are some objects’ status changed from Active to Inactive, now if customers want to re-enable the feature again, those objects’ status cannot be changed back to Active, hence cannot be resolved correctly in OData API. Therefore the page fails to be loaded properly.

Resolution

PTCH-36200 is already provided for above issue, but customers still two additional manual steps

  1. In Provisioning, under MDF Cache tool, click Clear cache
  2. Run MDF Object DB sync job
  • Login into provisioning;
  • Go to Manage Scheduled Jobs page;
  • Click create new job button;
  • Select MDF Object Definition To DB SYNC from dropdown. Select valid user name and provide some job name.;
  • Click create job button;
  • Click run it now button on action tab

Trigger following odata requests to manual refresh odata v4 metadata for CPM related service group

  • POST https://<API Server>/odata/v4/ActivityDetailSnapshotList.svc/refreshMetadata
  • POST https://<API Server>/odata/v4/ActivityList.svc/refreshMetadata
  • POST https://<API Server>/odata/v4/CPM.svc/refreshMetadata

For the <API Server> used in above request, please check KBA for the domain addresses for SuccessFactors API (preview and production- all the datacenters).

Notes:

  • Please execute above request with an API credential with Basic Auth granted and make sure no errors after sending above       POST request.
  • Please do not try refreshing metadata through “Admin Center” -> “OData API Metadata Refresh and Export” which is not working for this case.

See Also

2605498 - Domain addresses for SuccessFactors API - preview and production - All datacenters

Keywords

KBA , LOD-SF-PM-SYS , System Performance, Security, Usability , Problem

Product

SAP SuccessFactors HXM Core 2105