SAP Knowledge Base Article - Public

3070857 - User Can't Access Data Replication Monitor - "The Data Could Not Be Fetched"

Symptom

Certain Users have issues accessing the Data Replication Monitor. When accessing, they are thrown the following error:

"The data could not be fetched. Please try refreshing the browser page. If the problem persists, contact your system administrator."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SuccessFactors 
  • Data Replication Monitor

Reproducing the Issue

  • Login to SuccessFactors as affected user
  • Navigate to Data Replication Monitor
  • Error appears

Cause

There can be two possible causes for this error:

If we reproduce the issue with F12 developer logs on view, we can see the possible errors associated with the above screenshot:

Possible Error 1:

  • "en-US", "value" : "User xxxxxxx doesn't have the 'Employee Central Foundation API' access permission for FOLocation"
    • Cause: The new Data Replication monitor is based of OData API permissions  - and all necessary permissions would not be maintained.

Possible Error 2:

  • "lang" : "en-US", "value" : "Properties EmployeeDataReplicationElement/personNav are not accessible. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata."
    • Cause: The metadata is outdated

Resolution

Resolution for Error 1:

  • Ensure correct permissions are maintained.
    • Under User Permissions, select the Employee Central Effective Dated Entities category.
    • Under Job Information, select the View Current option for these fields:
      • Company
      • Country
      • Location
      • Employee Class
      • Pay Group

Review the handbook LINK for complete list of permissions.

Resolution for Error 2:

  • Perform a OData API Metadata Refresh 
    • Note: The refresh will have no impact on your system - see KBA: 2171588 - OData API Metadata Refresh and Export in SuccessFactors Cloud

See Also

2907140 - New Data Replication Monitor - 1H 2021 release - SAP SuccessFactors

Handbook link - Employee Central Data Replication Monitor

Blog posting - new Data Replication Monitor

Keywords

Data Replication Monitor, The data could not be fetched, access permission for FOLocation, access, permission, DRM 2.0, EmployeeDataReplicationElement/personNav are not accessible.   , KBA , LOD-SF-INT-DRM , Data Replication Monitor , LOD-SF-INT , Integrations , How To

Product

SAP SuccessFactors HXM Suite all versions