SAP Knowledge Base Article - Public

3070795 - User ID Hyperlink not working in "User Account Requests" - LMS

Symptom

When trying to access approved User via User ID hyperlink from "User Account Requests", the following error comes up:
"An application error has occurred. Please try again."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration.
  2. Navigate to People ->User Account Requests.
  3. Click on Search.
  4. Click on the hyperlink of any User ID and error shows up.

Resolution

This is a known issue and fix will be applied in release b2111 (2H2021).

See Also

2521176 - SuccessFactors Releases | Deployment schedule for 2021

Keywords

pop-up, LMS, Learning Management System, approved, denied, cancelled, canceled, people, users, link, URL, search result, error, system admin, click, select, page, load, Request processing failed; nested exception is com.successfactors.framework.entitymetadata.service.api.processing.ProcessingException: An error occurred while loading the user summary! , comes up , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 2105