SAP Knowledge Base Article - Public

3070795 - User ID Hyperlink not working in "User Account Requests" - LMS


When trying to access approved User via User ID hyperlink from "User Account Requests", the following error comes up:
"An application error has occurred. Please try again."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration.
  2. Navigate to People ->User Account Requests.
  3. Click on Search.
  4. Click on the hyperlink of any User ID and error shows up.


This is a known issue and fix will be applied in release b2111 (2H2021).

See Also

2521176 - SuccessFactors Releases | Deployment schedule for 2021


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SAP SuccessFactors Learning 2105