SAP Knowledge Base Article - Public

3070355 - Online offer via eSignature - additional attachments not visible to candidate in "MY OFFER"

Symptom

An offer is sent using Online offer via eSignature feature.
Some additional attachments are added during the process, however when the candidate access  "MY OFFER" the only information visible is the content from OfferLetter.pdf
No additional files are visible there before the action "Accept & eSign".
However after "Accept & eSign", when the offer is already "Accepted", all the files are visible in "eSignature Dialog Box".


Environment

SAP SuccessFactors Recruiting Management

Cause

The additional documents have been added from Docusign window after the action "Online Offer with eSignature".
Doing it this way the files will not be included to the offer page when the candidate decides to accept since they only exist in Docusign and not in Successfactors.

Resolution

The correct way to include attachment and make them visible to candidate in "MY OFFER" is the following:
During the very first step of the offer process, before to click on "Online Offer with eSignature", the recruiter should click on the link "0 document attached" to upload any additional file.
Note: nothing should be added from Docusign window.
Doing it this way the additional files will appear to the candidate directly in "MY OFFER" before he decides to accept the offer.

Keywords

eSignature, Docusign, additional attachment, missing attachment , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions