SAP Knowledge Base Article - Public

3070330 - The system create deliveries automatically for replacement sales orders

Symptom

Replacement sales order type 'SD2' has generated a delivery automatically but it is preferred that the delivery is created manually.

Environment

Sales and Distribution (SD)

SAP S/4HANA Cloud 2105

Cause

The Delivery is create automatically from the Replacement Order as standard.

Resolution

Please consider setting the delivery block against the sales order type in SSCUI:

1. Configure Sales Document Types 102495


Alternatively,on the Edit Customer Return screen, in the Item area - Refund Details column, enter the following data or action:
● Refund Type: Replacement Product
● Refund Control: Replacement Order  
Choose Save and Release.

As outlined above, instead of entering Immediate Delivery, use Replacement Order.

Keywords

FIORI, Launchpad, Delivery, VOV8, replacement material, accelerated returns , KBA , SD-SLS-RE , Returns , SD-SLS , Sales , How To

Product

SAP S/4HANA Cloud all versions