SAP Knowledge Base Article - Public

3069594 - [Onboarding]Optional Onboarding tasks not visible in Complete New Recruit Tasks tile in home page for Hiring Manager

Symptom

Tasks configured as optional in Onboarding Programs are not visible in Complete New Recruit Tasks tile for Hiring Manager.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Proxy as the Hiring Manager for a particular candidate
  • Open the Complete New Recruit Tasks tile  in Home Page
  • For the onboardees the tasks which are set as optional are not visible in the tile

These optional tasks will be visible in Onboarding Dashboard to be completed by the Hiring Manager

Cause

This is expected system behavior. The Onboarding Tasks which are Optional or Not required are not assigned to a specific user hence these tasks have Assigned To as empty in Onboarding Dashboard and are not visible in Complete New Recruit Tasks tile for the Hiring Manager. Only the required tasks which are assigned to the hiring managers will be visible in this tile.

Resolution

Hiring Managers can access the optional tasks only from Onboarding Dashboard.

Keywords

Onboarding Optional Tasks, Complete New Recruit Tasks tile, Hiring Manager, Onboarding Program , KBA , LOD-SF-OBX-NHA , New Hire Activities , Problem

Product

SAP SuccessFactors Onboarding 2105