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3069433 - SAP ECTR Frontend Read timed out error

Symptom

You are using SAP ECTR. You encounter Read timed out error while uploading/checking in documents.

The sample logs as per SAP Note 2128798 show the errors below.

Example 1
==================================================================
[14:42:20.350] UC4T2 Could not close streams. java.net.SocketTimeoutException: Read timed out Could not upload file: 'c:\users\...\appdata\roaming\sap\ectr\filespace\ectrs4\piq_900_test_id7\sess\test_id7\ind10000000143sea000.asm'
[14:42:20.350] UC4T2 java.net.SocketTimeoutException: Read timed out
[14:42:20.350] UC4T2 at java.base/java.net.SocketInputStream.socketRead0(Native Method)
[14:42:20.350] UC4T2 at java.base/java.net.SocketInputStream.socketRead(SocketInputStream.java:115)
[14:42:20.350] UC4T2 at java.base/java.net.SocketInputStream.read(SocketInputStream.java:168)
[14:42:20.350] UC4T2 at java.base/java.net.SocketInputStream.read(SocketInputStream.java:140)
[14:42:20.350] UC4T2 at java.base/java.io.BufferedInputStream.fill(BufferedInputStream.java:252)

...
[14:42:20.350] UC4T2 CHECKIN Upload in thread:UC4T2
[14:42:34.142] UC4T2 [INFO: HttpUpload] Transferred '11.4 KiB' of 'C:\Users\...\AppData\Roaming\SAP\ECTR\filespace\ectrs4\PIQ_900_TEST_ID7\sess\test_id7\ind10000000143sea000,asm\ind10000000143sea000.vds' with '842.742 b/sec' to server in 13799 ms.
[14:42:34.142] UC4T2 CHECKIN Upload in thread:UC4T2
[14:42:53.486] UC4T2 Could not close streams. java.net.SocketException: Connection reset Could not upload file: 'C:\Users\...\AppData\Roaming\SAP\ECTR\filespace\ectrs4\PIQ_900_TEST_ID7\sess\test_id7\ind10000000142sep000,par\ind10000000142sep000.vds'
[14:42:53.486] UC4T2 java.net.SocketException: Connection reset
[14:42:53.486] UC4T2 at java.base/java.net.SocketInputStream.read(SocketInputStream.java:186)
...
[14:42:53.486] UC4T2 CHECKIN Upload in thread:UC4T2
[14:42:55.552] UC4T2 [INFO: HttpUpload] Transferred '6.8 KiB' of 'C:\Users\...\AppData\Roaming\SAP\ECTR\filespace\ectrs4\PIQ_900_TEST_ID7\sess\test_id7\ind10000000144sep000,par\ind10000000144sep000.vds' with '3.305 kb/sec' to server in 2069 ms.
[14:42:55.552] UC4T2 CHECKIN Upload in thread:UC4T2
[14:43:24.054] UC4T2 Could not close streams. java.net.SocketException: Connection reset Could not upload file: 'C:\Users\...\AppData\Roaming\SAP\ECTR\filespace\ectrs4\PIQ_900_TEST_ID7\sess\test_id7\ind10000000143sea000.cfg'
[14:43:24.054] UC4T2 java.net.SocketException: Connection reset
[14:43:24.054] UC4T2 at java.base/java.net.SocketInputStream.read(SocketInputStream.java:186)

====================================================================
Example 2:
[12:18:50.551] COM2T 12:18:49 PM
[12:18:50.551] COM2T E07777 - Upload error: Could not upload file: 'c:\users\...\appdata\roaming\sap\ectr\filespace\ectr\ehp_102_...\sess\...\pt1192840000.SLDASM'
[12:18:50.551] COM2T [Stack Trace]
[12:18:50.551] COM2T cadagent.proc.doc.ProcessDocMultiCheckinCdeskServices$UploadCallable.createExceptionIfNecessary(ProcessDocMultiCheckinCdeskServices.java:688, C:\Program Files (x86)\SAP\ECTR\basis\classes\sapbase.jar)
[12:18:50.551] COM2T cadagent.proc.doc.ProcessDocMultiCheckinCdeskServices$UploadCallable.call(ProcessDocMultiCheckinCdeskServices.java:670, C:\Program Files (x86)\SAP\ECTR\basis\classes\sapbase.jar)
[12:18:50.551] COM2T cadagent.proc.doc.ProcessDocMultiCheckinCdeskServices$UploadCallable.call(ProcessDocMultiCheckinCdeskServices.java:646, C:\Program Files (x86)\SAP\ECTR\basis\classes\sapbase.jar)
[12:18:50.551] COM2T java.util.concurrent.FutureTask.run(FutureTask.java:266, C:\Program Files (x86)\SAP\ECTR\basis\sys\win\jre64\lib\rt.jar)
[12:18:50.551] COM2T java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149, C:\Program Files (x86)\SAP\ECTR\basis\sys\win\jre64\lib\rt.jar)
[12:18:50.551] COM2T java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624, C:\Program Files (x86)\SAP\ECTR\basis\sys\win\jre64\lib\rt.jar)
[12:18:50.551] COM2T java.lang.Thread.run(Thread.java:836, C:\Program Files (x86)\SAP\ECTR\basis\sys\win\jre64\lib\rt.jar)
[12:18:50.551] COM2T
[12:18:50.551] COM2T Read timed out (local port 63986 to address 172.18.240.17 (US01-19JCL13), remote port 1090 to address 172.20.14.91 (eu-sapcnt-trp.vms.ad.varian.com))


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Environment

 SAP ECTR

Product

SAP Engineering Control Center all versions

Keywords

KBA , PLM-ECC , SAP Engineering Control Center (SAP ECTR) , Problem

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