SAP Knowledge Base Article - Public

3068860 - Internal Career Site powered by CSB throws HTTP Status 400 Logout Error - Recruiting

Symptom

When the users attempt to Logout of Internal Career Site they receive the error message:

HTTP Status 400 - Identity Provider could not process the logout message received

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


Environment

  • SAP SuccessFactors Recruiting Marketing (RMK)
  • SAP SuccessFactors Recruiting Management (RCM)
  • Internal Career Site powered by Career Site Builder

Reproducing the Issue

  1. In the instance go to Careers
  2. Enter Internal Career Site by Powerd CSB 
  3. Click on Employee login
  4. Under My Account choose Log Out
  5. The error message "HTTP Status 400" is displayed

Cause

This happening because the settings for SAML v2 : SP-initiated logout are incorrect in Provisioning; The values are set to "No".

Resolution

To solve this issue follow the steps below:

  1. Go to Provisioning > Single Sign-On (SSO) Settings
  2. Look for: SAML V2 : IDP-initiated Global Logout
  3. SP sign LogoutRequest and SP validate LogoutResponse set to "Yes"
  4. Take the URL from the SP Initiated Login section and place it in the Global Logout Service URL from the IDP-initiated Global Logout


  5. After that Hit the Update Asserting Party button.


    Note: Don’t hit the Save or Save Token buttons.

See Also

2682874 - HTTP Status 400 - Identity Provider could not process the logout message received

2953176 - Error When Logging into Internal Career Site powered by CSB - Recruiting

2844889 - Unable to Authenticate as an Employee - Internal Career Site powered by CSB - Recruiting Marketing


Keywords

HTTP Status 400, internal, career, site, IAS, ICS, employee,  logout, Identity, Provider , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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