SAP Knowledge Base Article - Public

3067852 - [Onboarding] Recruit to Hire Mapping Application Error


The system throws an Application Error when trying to save the fields in Recruit to Hire Data Mapping tool.

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SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the instance
  2. Open Recruit-to-Hire Mapping tool
  3. Add/update mapping to any field
  4. Click on "Validate all entries" to save the mapping
  5. System throws an Application Error "An Application Error occured. Please try again, or notify support...."


Issue is caused due to the invalid RCM entity-type(in my case "candidate") used in the XML mapping as shown in below screenshot. The only supported RCM entity-types are "application", "jobrequisition" and "offerletter".


Please follow the below steps to correct the issue-

  1. Go to company Provisioning
  2. Navigate to "Import/Export candidate to employee integration template" > Export > Submit
  3. Remove/Edit all the mappings of invalid entity-type and save file
  4. Go back to "Import/Export candidate to employee integration template" > Import > Add file

Verify after making all changes.

Note: SAP Support Team - Please verify Internal memo on logs detail 


Recruit-to-Hire Data, Data Mapping, Application Error, Error, entity type, validate, unable to save, OBX, Onboarding. , KBA , LOD-SF-OBX-RHE , Recruit to Hire Tool , Problem


SAP SuccessFactors Onboarding 2105