SAP Knowledge Base Article - Public

3067336 - Complete Form I-9 Section 2 process goes in a loop even after signing the form - Onboarding

Symptom

  • When a candidate and an employer completes and signs the Form I-9 Sections 1 and 2, respectively, the Complete Form I-9 Section 2 tile reappears in the employer's homepage to reprocess.

Environment

  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Onboard a candidate.
  2. Candidate completes and signs the Form I-9 Section 1.
  3. Employer completes and signs the Form I-9 Section 2.
  4. Complete Form I-9 Section 2 tile triggers again for the employer.

Cause

  • One of the documents provided during verification is a receipt.

Resolution

  • During Employer Review and Verification, the candidate must provide the original documents of the List A or List B and List C documents. If the candidate provided a receipt, and the employer has selected "Yes" on the question "Is this document a receipt?" field, the Complete Form I-9 Section 2 will be triggered again for the employer to perform a reverification once the candidate has provided the original copy of the documents.

Keywords

OBX, ONB2.0, Complete Form I-9 Section 2 tile, I-9 Reverification, receipt, I-9 Section 2 in a loop , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Problem

Product

SAP SuccessFactors Onboarding