You log into BTP Cockpit using URL in format https://account.hana.ondemand.com then you notice a global account is missing.
However if you access it using URL in format https://cockpit.eu10.hana.ondemand.com/cockpit, you can see the missing Global Account.
Also within link https://cockpit.eu10.hana.ondemand.com/cockpit confirmed the affected user is assigned to correct role collection added as per document Add Members to Your Global Account.
SAP Business Technology Platform - SAP BTP
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