SAP Knowledge Base Article - Preview

3066927 - Error "Envelope or Account Activation Not Found" - DocuSign

Symptom

  • When trying to activate the DocuSign account via an email link, the following error occurs:
     "Envelope or Account Activation Not Found" 
  • Same error occurs after clicking on a Review Documents link from within an email notification.


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Environment

SAP Signature Management by DocuSign

Product

SAP Signature Management 1.0 by DocuSign ; SAP Signature Management 2.0 by DocuSign

Keywords

esignature, activation links, email, e-mail, mail, contact an account Administrator of the DocuSign account, sender, recipient, Envelope notification email, document, account activation email, notification, envelope , KBA , XX-PART-DSN , SAP Signature Management by DocuSign , Problem

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