SAP Knowledge Base Article - Public

3066083 - HTTP 500 error while opening Dump Analysis on Cloud Applications Studio


When opening the Dump Analysis tool in Cloud Applications Studio, 0 entries are displayed and the error below is raised:

HTTP 500 (InternalServerError) - Dump or unhandled exception in backend.


  • SAP Cloud Applications Studio
  • SAP Cloud for Customer
  • SAP Business by Design

Reproducing the Issue

  1. Open Cloud Applications Studio.
  2. Click View > Dump Analysis.
  3. Dump occurs and 0 entries are displayed.


The amount of records being retrieved is higher than what is supported for this scenario. This will result in an overflow dump and a 500 internal error in the Cloud Applications Studio.


To avoid this dump from occurring, the partner responsible must narrow down the selection criteria until a smaller amount of records is retrieved.

To narrow down the records, partner can use Advanced Selection and select a Timeframe, User and Solution to filter the results.

See Also

KBA 2957910 - Dump analysis tool in Cloud Applications Studio not opening


SDK, PDI, Crash , KBA , AP-RC-BDS-SOL , ByDesign Studio Solution Explorer , How To


SAP Business ByDesign all versions ; SAP Cloud Applications Studio all versions ; SAP Cloud for Customer core applications all versions