SAP Knowledge Base Article - Public

3066043 - Notifications About Canceled Items in Shopping Carts

Symptom

System is showing some notifications in the Business Task Management about canceled items in Shopping Carts.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Application and User Management work center.
  2. Go to the Business Task Management view.
  3. Filter for Unassigned Items.

System shows some messages about canceled items in Shopping Carts:

One or More Items in Shopping Cart ABCDE Canceled by Buyer (ABCDE refers to the Shopping Cart ID)

Cause

 System behavior.

Resolution

Solution 1: Please, you need to assign to the responsible user/team for Shopping Carts, so they will be able to click on Actions button and select Acknowledge, with this action, the notification will be removed from Business Task Management.

Solution 2: Another solution is to wait until the notification expires from the Business Task Management, mainly if the responsible user has no longer access to the system anymore and others users cannot see the expired date. The notifications about Shopping Carts expires in one month.

See Also

3066079 - Expire Date For Notifications About Canceled Items in Shopping Carts

Keywords

Shopping Cart; Notification; Expire Date; Task; Canceled Items; , KBA , AP-REQ , Internal Request Processing , AP-REQ-IR , Internal Request , How To

Product

SAP Business ByDesign all versions