SAP Knowledge Base Article - Public

3066009 - Value of an Extension Field is Not Passed to the Credit Memo

Symptom

The value of the Extension Field XYZ is not passed to the Credit Memo, however, in the Customer Invoice it is passed correctly.

(XYZ represents the name of the Extension Field)

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center. 
  2. Select the Invoice Documents view.
  3. Open credit memo ABC (ABC represents the ID of the Credit Memo).
  4. Click on the View All button.
  5. Navigate to the General tab.
  6. You can see that the value for the extension field is not populated.

  7. Open Customer Invoice EFG (EFG represents the ID of the Customer Invoice).
  8. Click on the View All button.
  9. Navigate to the General tab.
  10. You can see that the value for the extension field is populated

 You expect that the value in the Credit Memo is populated the same way as it is for the Customer Invoice since the same Extension Scenario are used.

Cause

The Credit Memo ABC was created via the Customer Return Invoice Request HIJ which is based on Customer Return HIJ (HIJ represents the ID of the Return).

For Credit Memos based on a Manual Credit Memo Request and not a Return the issue does not occur since it uses the same Extension Scenarios.

However, in this case the Credit Memo ABC is based on a Return and therefore you need to ensure that the following Extension Scenario is not active:

Customer Return - Item to Invoice Requests - Item

Resolution

To solve the issue, you need to activate the Extension Scenario Customer Return - Item to Invoice Requests - Item

See Also

KBA 2905703 - How to Work with Extension Scenarios

You can find a list of all available Extension Scenarios in the Help Center Document Extension Scenarios

Keywords

Credit Memo; Extension Field; Scenario; Value; Missing; Invoice; No Value; Return; Field , KBA , SRD-CRM-INV , Customer Invoicing , Problem

Product

SAP Business ByDesign 2105