When the Ad-Hoc Approver opens the "To-Do" - Recruiting Approvals, it shows that there is an Offer pending approval but the Offer is already approved.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Open the SuccessFactors Home Page > See the "To-do" - Recruiting Approvals > System will display that there is a pending approval for an Offer.
- Click to see the Offer.
- Scroll down to see the Offer status, it is already approved.
When this scenario happens, it is not possible to access the original Offer neither approve it, needing the exclusion to be made on your backend system by Software Engineers.
If this behavior occurs and it's needed to delete the Offer pending approval from the To-Do Tile, it is necessary to submit a ticket to Product Support referring to this KBA.
2345268 - Offer Approval - Implementation Tips & Tricks from Support - Recruiting Management
offer letter, offer approval, offer, pending approval, recruiting approvals, duplicate offer letter, To-Do tile , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem