SAP Knowledge Base Article - Preview

3065405 - How to self analyze a Heap Dump of a BI process (Tomcat, APS etc) using MAT

Symptom

One of the SAP BusinessObjects Business Intelligence (BI) platform java processes (APS, AJS, Tomcat etc) has crashed due to an unknown reason, and in the log files you may see the following error messages:

  • java.lang.OutOfMemoryError: Java heap space


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.1 / 4.2 / 4.3)
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Exitcode, 666, OOM, crash, Out of Memory, OutOfMemory, Dump, Outage, Memory Analyzer, MAT, JVM, restart, dmp, hprof, MAT, Eclipse, leak, parse, Heap, Heapdump , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , How To

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