SAP Knowledge Base Article - Public

3065107 - Error While changing values in New Hire Record

Symptom

The Following Error message comes up when trying to modify the values in New Hire Record in Job Information :

???com.successfactors.genericobject.app.exception.ExtCodeInternalIdIntegrityViolationException: [key=EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC]

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to user's Job Information and on history, try to change a value of a Field on New Hire record.
  2. Upon saving, an Error message comes up as indicated above

Cause

  • This issue comes up due to the presence of an OnSave rule on the customer's Instance. 
  • The Rule creates a custom Generic Object for the Employee, it populates the external Code = Job Information.User ID.
  • For the given user, this object would already exist, and the rule tries to create another object with the same external code, which is not supported.

Resolution

  • Run a Rule trace to identify which Rule is causing this
  • Re-configure the trigger logic of the Business Rule by modifying the If condition etc

Keywords

SF, EC, Success factors, Employee Central , KBA , LOD-SF-EC-JOB-RUL , Job Info Business Rules , LOD-SF-EC-EMP , Employment Information (Employment & Termination Details) , Known Error

Product

SAP SuccessFactors HXM Suite all versions