SAP Knowledge Base Article - Public

3065075 - [Onboarding] Where to go Tile does not show location for Onboardee

Symptom

In "Where to go" tile for Onboardee the location is not displayed. The location does not appear for the assigned user as well in the Where to go task.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Onboardee logs in to complete the paperwork tasks
  • Onboardee opens the Where To Go tile. The tile is blank with no location
  • Location is maintained in Manage Organization, Pay and Job Structure-> Location object. Even the legal entity is associated with the location and Business Address is maintained, still the tile shows no location

Cause

Even though the Legal Entity(Company) is maintained for the onboardee, Location was not selected in New Hire Data Review step under Job Information. The location in Where To Go tile is taken from Location field. If the location field is not maintained then no location will show in the tile. 

Resolution

Make sure Location is selected in New Hire Data review step under Job Information. Based on the particular location object the Business Address maintained will show in Where To Go tile for Onboardee and Where To Go task for assigned user.

Otherwise, location data should have been synced from job information legal entity -> User sys info location. In this way location field should have the corresponding value for location to be picked in Where To Go tile.

Keywords

Where To Go, Location, Manage Organization, Pay and Job Structure , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Bug Filed

Product

SAP SuccessFactors Onboarding 2105