You have opened/downloaded the XML structure from the Sales Order and noticed that the Service Performer is not present.
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Orders work center.
- Select the Sales Orders view.
- Search for the ID ABC (ABC represents the ID of the Sales Order).
- Click Edit.
- Navigate to the Output History tab.
- Click View Data XML button.
- Download the XML.
Search for the user ID XYZ and nothing returns (XYZ represents the ID of the Service Performer).
The Service Performer is not supported for the Sales Order's XML structure.
This is the standard behavior of the system.
You can consult the following KBA on how to proceed: 2531827 - Functionality Currently not Available
Service Performer, Sales Order, XML, Output History, View Data XML , KBA , AP-SLO-SO , Sales Order , Product Enhancement