SAP Knowledge Base Article - Public

3064071 - Exception (Dump) When Sending Order Confirmation to Account

Symptom

You receive a system exception (dump) when performing the action of sending the Sales Order confirmation to account.

Environment

 SAP Business ByDesign

Reproducing the Issue

  1. Go to Sales Orders work center.
  2. Select the Sales Orders view.
  3. Search for the ID ABC (ABC represents the ID of the Sales Order).
  4. Click Edit.
  5. Click Submit.
  6. Select Send Order Confirmation to Account.
  7. System is showing dump. 

Cause

Under the Communication Arrangement, you have changed the Application Protocol of the communication scenario linked to the business partner used in the Sales Order from XI to HTTPS.

Resolution

This is the expected system behavior.

Please change the application protocol to XI.

In this example, we will use business partner XYZ (XYZ represents the ID of the business partner used in the Sales Order).

  1. Go to the Application and User Management work center.
  2. Select the Communication Arrangements view.
  3. Search for the scenario linked to the business partner XYZ.
  4. Click Edit.
  5. Navigate to the Technical Data tab.
  6. Change the Application Protocol to XI.
  7. Click Save and Reactivate.

Now the inconsistency will no longer occur.

Keywords

Application Protocol, Communication Arrangement, Sales Order, Submit, Send Order Confirmation to Account, Dump, Exception , KBA , AP-SLO-SO , Sales Order , How To

Product

SAP Business ByDesign all versions