SAP Knowledge Base Article - Public

3064041 - Intermittent error launching content mentioning getRevisionDate()

Symptom

With courseHome enabled, and starting course an error window occurs with details:
Error message = while trying to invoke the method java.lang.Long.longValue() of a null object returned from com.successfactors.lms.usercourse.client.common.dto.UserCourseActionParamsDTO.getRevisionDate()

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Issue is intermittent for some users, but when launching any structured content course with courseHome enabled receive error.

Cause

UI exception is intermittently caught when rest API is passing URI with some values being empty.

Resolution

Resolution currently under analysis.
Temporary Workaround prior to codefix: Disable courseHome where this rest API is called and handled via UI differently

Keywords

SAP, sf, lms, successfactors, learning, coursehome, course, home, error, launch, start, item, content, getRevisionDate(), INC0725565 , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-CHM , Course Home , LOD-SF-LMS-ITE , Items , Known Error

Product

SAP SuccessFactors Learning 2105