SAP Knowledge Base Article - Preview

3064005 - Assessing Incident Priority for SAP WorkZone

Symptom

  • How to judge the correct priority for SAP WorkZone Support Cases.
  • In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA outlines the principles which should be used when determining Incident Priority.
  • For further information on Incident Priority definitions, refer to: http://www.sap.com/corporate-en/about/our-company/policies/cloud/cloud-customer-support.html 
  • To change an incident priority, see KBA 1522544


Read more...

Environment

  • SAP WorkZone
  • SAP WorkZone for HR

Keywords

WorkZone priority, SWZ priority, WorkZone for HR priority , KBA , EP-WZ , SAP Work Zone , LOD-SF-JAM-SWZ , Collboration Features in SAP Work Zone , LOD-SF-EAS , WorkZone , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.