If customer replicate the field 'Chance of Success' of sales quote from ERP as value 0%, it displays as 100% when reached to C4C.
SAP Cloud for Customer
Reproducing the Issue
- Open Sales Qutoe 123 (123 represents the sales quote ID)
- You see the 'Chance of Success' field has value 100%, and the value is replated from ERP.
- You check the payload for sales quote 123, in the payload, the 'Chance of Success' field has value 0%.
If a sales quote is created on no 'Chance of Success' is given, then it’s defaulted with 100%
If a sales quote is created via replication, then the underlying framework optimizes the call and skips data that have the (technical) initial value. Due to this, the content <ProbabilityPercent>000</ProbabilityPercent> of the message is not processed.
Hence, any other value than zero will be correctly processed.
Changing this framework behavior would cause many side-effects. As on the other hand a probability of zero is surely an exceptional case, this behavior cannot be changed. Please note however, the next update from the ERP will set the Chance of Success to zero.
Chance of Success, Sales Quote, ERP , KBA , LOD-LE-CQP , Customer Quote Processing , Problem