SAP Knowledge Base Article - Public

3063646 - Incompletion check triggered although rejection reason is set

Symptom

You have set a reason for rejection for a sales order item. However, the incompleteness check has been triggered for that item.

You expect no incompletion check being triggered for an item that is rejected.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud.

Reproducing the Issue

You have set a reason for rejection for the item:

However, when you save, the incompletion check is triggered:


Cause

This happens because for the respective rejection reason the No Billing checkbox is not selected.

Resolution

You have to select the No Billing checkbox, so you specify that items with this rejection reason are not relevant for billing. 

Go to the Manage Your Solution app -> Configure Your Solution -> Search for ID 102494  -> Define Reasons for Rejection  - 102484 -> Configure

Select the No Billing checkbox, and then Save.

Create a new sales order to check:

Once you click Save, the sales order is saved:

Check the incompletion log:

The document is complete:


Note: sales documents created before changes related to reason for rejection will not be affected.


Keywords

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Product

SAP S/4HANA Cloud all versions