SAP Knowledge Base Article - Public

3063566 - After upgrading to Google Chrome or Microsoft Edge Release 91, Live Data Connections are no longer working in SAP Analytics Cloud (SAC) & SAP Digital Boardroom


*Note: This KBA assumes you have previously faced the known SameSite cookie issues in Google Chrome / Microsoft Edge Versions prior to 91 and have already implemented the Browser Side Solution as per the SAP Note 2887651 - Issues with SameSite cookie handling

After updating Google Chrome or Microsoft Edge to Version / Release 91 and above, the following error occurs when using any Live Data Connection in SAP Analytics Cloud (SAC):

  • "Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource."
  • "Possible causes: Third-party cookies are blocked, or CORS is not configured correctly. For more information, see our troubleshooting page."

Additionally, the issue still persists after setting the following flags below to "Disabled";

  • chrome://flags/#same-site-by-default-cookies
  • chrome://flags/#cookies-without-same-site-must-be-secure 


  • SAP Analytics Cloud (Enterprise)
  • Google Chrome Release 91 and above
  • Microsoft Edge Release 91 and above

Reproducing the Issue

  1. Log in to SAP Analytics Cloud.
  2. Open a story based on a Live Data Connection.



Please apply the Server Side Solution within the SAP Note below, depending on your datasource;

  • For general information regarding the SameSite cookie issue within SAP Analytics Cloud, please take at the KBA 2890576 - After Google Chrome / Microsoft Edge browser updates, Live Data Connections are no longer working in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Please Note: The command-line flag can still be used as temporary browser-side solution before upgrading to Chrome 94.

Steps are:

  1. Right click on the shortcut of Chrome on the desktop.
  2. Select properties.
  3. Add parameter "--disable-features=SameSiteByDefaultCookies,CookiesWithoutSameSiteMustBeSecure" to the target. (Please remove the quotation marks, and enter this after the chrome.exe, eg. Target: "C:\Program Files (x86)\Google\Chrome\Applications\Chrome.exe --disable-features=SameSiteByDefaultCookies,CookiesWithoutSameSiteMustBeSecure"
  4. Click Advanced button, check the option "Run as administrator"

See Also

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