SAP Knowledge Base Article - Public

3063524 - Error handling when experiencing printing issues - SAP S/4HANA Cloud

Symptom

You are looking for a method of detecting and processing erronous output items.

Environment

SAP S/4HANA Cloud

Resolution

1. Monitor output with Manage Output Items app

This app gives you a central overview of outputs sent via various channels and their status.
It lets you view and process multiple outputs at the same time, for example for error analysis and correction.
With this app you can:

  • Identify single failed outputs

  • Analyze why an output failed

  • Mass process output items

  • Send output items

  • Duplicate completed output items

  • Retry the sending of output items

  • Set output items to completed

2. Monitor erroneous output with user-specific notifications

The Situation Template Output Item Processing Error (technical name: CA_OC_OUTPUT_ITEM_ERROR) can be used for situation handling.
Using this template the system proactively informs key users about errors in output processing and provides a link to the Manage Output Items app. Key users can do a deeper analysis and perform follow-up actions there.


3. Scheduling Output

Some applications allow to schedule output runs and to specify which output items to process.

For example in SD Billing using Schedule Billing Output app you can reduce system load and processing times by running billing document output during periods when system usage is lower.

Three different processing modes provide you with granular control over your scheduled output jobs, enabling you to selectively resend output items as required.
You can choose between the following processing modes:

  • First processing: Only output items with the status To Be Output are selected for processing.

  • Error processing: Only output items with the status Error are selected for processing.

  • Repeat processing: Only output items that have already been processed with status Completed or Error are selected for processing.

See Also

2941522 - Output Management in SAP S/4HANA Cloud - Guided Answer
3013470 - SAP S/4HANA output control - Issues with output
2861070 - SAP S/4HANA output control - How to restart stuck output

Keywords

print, output, technical error, retry output, KPRO, SOAP, 1LQ, output item, stuck, to be output status, , KBA , CA-GTF-OC , SAP S/4HANA output management , SD-BIL-GF-OC , Output Control Billing , How To

Product

SAP S/4HANA Cloud all versions