SAP Knowledge Base Article - Preview

3063392 - "Facts could not be loaded" or "Unable to retrieve data from the datasource Error: [Bad Gateway] in SAP Analytics Cloud (SAC)" error shows when openning model or story based on import connection in SAP Analytics Cloud (SAC)

Symptom

  • Error occurs when opening model or story in SAP Analytics Cloud

  • Error message1: Facts could not be loaded"

  • Error message2: Unable to retrieve data from the datasource Error: [Bad Gateway]


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Environment

  • SAP Analytics Cloud (Enterprise) 2021

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

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