SAP Knowledge Base Article - Public

3063333 - Employee Referral Program - token [[Recruiting_ERP_Jobreferral_URL]] not working correctly

Symptom

Scenario:
The feature Employee Referral Program configured.
Trigger Name: "Employee Referral Program Candidate referred to a job requisition (new candidate)." is configured and linked to an email template using the supported tokens.

Issue:
One of the supported tokens [[Recruiting_ERP_Jobreferral_URL]] does not work always correctly behaving inconsistently.

Environment

SAP SuccessFactors Recruiting Management

Cause

Possible cause:

the same email template is used at the same time by Triggers:
"Employee Referral Program Candidate referred to a job requisition (new candidate)." and  "Email Job to Friend"

Resolution

Do no use the same the same email template for both triggers, as solution disconnect the email template from Trigger Name: "Email Job to Friend"

Keywords

token Recruiting_ERP_Jobreferral_URL, Employee Referral Program , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions