SAP Knowledge Base Article - Public

3063287 - Purge request is running more than two hours with the status Processing purge


  • There is a purge request stuck with the status Processing purge
  • How could we know if the the purge request with the status Processing purge is still running?


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login in the SF instance > Search by Purge Monitor
  2. Check the purge request you are concerned about it > You realized that the status of the purge is as Processing purge more than two hours


At the moment the purge was running an internal job was restarted and this made the purge request fail in our back end.


Our Engineering Team is planning to apply improvements on 2H 2111. This improvement will enhancent:

The functionally of the DRTM tool to continue to work even if an internal job be restarted.


Workaround available in meantime:

Create a new purge request manually.



purge failed, DRTM running without errors, , KBA , LOD-SF-PLT-DRM , Data Retention Management , Product Enhancement


SAP SuccessFactors HXM Suite 2105