SAP Knowledge Base Article - Public

3063287 - Purge request is running more than two hours with the status Processing purge

Symptom

  • There is a purge request stuck with the status Processing purge
  • How could we know if the the purge request with the status Processing purge is still running?

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login in the SF instance > Search by Purge Monitor
  2. Check the purge request you are concerned about it > You realized that the status of the purge is as Processing purge more than two hours

Cause

At the moment the purge was running an internal job was restarted and this made the purge request fail in our back end.

Resolution

Our Engineering Team is planning to apply improvements on 2H 2111. This improvement will enhancent:

The functionally of the DRTM tool to continue to work even if an internal job be restarted.

 

Workaround available in meantime:

Create a new purge request manually.

 

Keywords

purge failed, DRTM running without errors, , KBA , LOD-SF-PLT-DRM , Data Retention Management , Product Enhancement

Product

SAP SuccessFactors HXM Suite 2105