SAP Knowledge Base Article - Public

3062995 - Got error "It looks like the server did not start up correctly. Try starting it again." when edit the report template in People Analytics

Symptom

When edit the data source of template report "SF_COM_Compa_Ratio_and_Range_Penetration_v1.1" in People Analytics, got the below error:

"Sorry, the server did not send the data you need. This might be a temporary server problem, so please try again later. If the problem persists, contact your administrator.

Correlation ID: 29036217-4927-4072-8947-435677435332"

"It looks like the server did not start up correctly. Try starting it again."

Environment

  • Release: b2011.20210428213034

Reproducing the Issue

  1. Log in to the instance with direct credentials
  2. Go to Reporting
  3. Run report named "SF_COM_Compa_Ratio_and_Range_Penetration_v1.1”
  4. Click "Edit" – "Edit datasource"
  5. See that you are getting an error and it’s not possible to get to the Query designer page: "It looks like the server did not start up correctly. Try starting it again."

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem

Product

SAP Analytics Cloud 1.0 ; SAP SuccessFactors HXM Core 2011