You created a ticket by sending an inbound e-mail to your Cloud for Customer system.
When checking the first e-mail that created the ticket, via the Interactions tab, you notice that the From address is set with a different address from the one that actually created the ticket.
SAP Cloud for Customer
C4C, Inbound, E-mail, e-mail, MIME, From, Replaced, Address, reply-to, Header, From Address, Cloud for Customer, Service, Ticket, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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