SAP Knowledge Base Article - Preview

3062902 - From E-mail Address is Replaced in Inbound E-mail

Symptom

You created a ticket by sending an inbound e-mail to your Cloud for Customer system.

When checking the first e-mail that created the ticket, via the Interactions tab, you notice that the From address is set with a different address from the one that actually created the ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

C4C, Inbound, E-mail, e-mail, MIME, From, Replaced, Address, reply-to, Header, From Address, Cloud for Customer, Service, Ticket, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

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