SAP Knowledge Base Article - Public

3062621 - Cannot save custom link if use reverse proxy in SAP Analytics Cloud (SAC)


If use reverse proxy to access SAC, when save the custom link, will get the below error:

"An error occurred while modifying the custom link".

This issue started happening after upgraded to 2021.7.7


  • SAP Analytics Cloud (Enterprise) 2021.7.7

Reproducing the Issue

  1. Access SAC using reverse proxy.
  2. Open any story, like sample story.
  3. Go to edit mode.
  4. Click Share. 
  5. Edit the custom link, enter any letters, like "ABC".
  6. Click SAVE, notice the error happened "An error occurred while modifying the custom linkCorrelation ID: 27961382-8121-4048-b003-107926179420"


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem


SAP Analytics Cloud 1.0