SAP Knowledge Base Article - Public

3062392 - Job Role not available for selection in Browse Families and Roles - Recruiting Management

Symptom

Created a new Job Role in Manage Job Roles, but it's not available in Browse Families and Roles.

Environment

  • SAP SuccessFactors Recruiting Management
  • JDM

Reproducing the Issue

  1. Go to Admin Center > Manage Job Roles
  2. Create a new Job Role
  3. Now, go to Recruiting
  4. Click on Create New to create a new job requisitions
  5. Choose "Browse Families and Roles"
  6. See that the role created is not available

Cause

The feature "Enable job role tags" is enabled in Provisioning, and the newly created Job Role hasn't been associated with a job role tag.

Resolution

As described in the KBA 2596016 - Using Job Role Tags in Browse Families and Roles - Recruiting Management, if roles are untagged, then the roles won't be visible in the system, they will be hidden. To make them visible, they have to be associated with a role tag.

The steps for importing the job role tags and fixing this issue are described in the KBA above.

See Also

2596016 - Using Job Role Tags in Browse Families and Roles - Recruiting Management

Keywords

job, role, tag, manage, browse, families, roles, families & roles. , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Recruiting all versions