When converting Lead to Opportunity, you notice that field "Source" gets empty on the Opportunity Quick Create screen.
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales workcenter, Leads view.
- Open Lead 123 (123 represents object ID) and see that Source field is correctly filled.
- Click Actions > Convert to Opportunity.
- On the opportunity quick create screen, you see that the field Source is now empty.
You have maintained a Code List Restriction for Source field on business object Opportunity.
The Default value is set to ALL - <EMPTY> and this is the reason why the field is erased on the conversion.
Remove the <EMPTY> value, erasing the field value, and save the code list.
Lead; Conversion; Source; Code List Restriction; Opportunity; , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-OPP , Opportunity Management , How To