SAP Knowledge Base Article - Public

3061311 - [ONB 2.0] Password Reset Link from Welcome Message is Redirecting to SSO or Login Page

Symptom

Password reset link redirects to SSO or Login Page


Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  • Go to Email Services
  • Filter "(ONB) External User Welcome Message Template" Templates
  • Click on the hyperlink which is redirecting the external candidate to reset password page ([[PasswordResetUrl]] - Token) 
  • You will be redirected to the SSO or Login Page

Cause

Using the same link from the Welcome Message will not work if candidate have previously reset their password.

Resolution


Keywords

Password Reset Link, SSO redirect, Welcome Message , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions