SAP Knowledge Base Article - Preview

3061089 - "Unable to retrieve data from the data source. General error (no further information available)" error appears in SAP Analytics Cloud

Symptom

When using a restricted measure in a story which is based on HANA Live Connection, the following error message appears in charts:
"Unable to retrieve data from the data source. General error (no further information available)."


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Environment

SAP Analytics Cloud (Enterprise) 2021.7.7

Product

SAP Analytics Cloud 1.0 ; SAP S/4HANA 1909

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

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