Unable to Cancel Onboarding Process for any candidate due to the following error "[COE0018]The cancellation request for new hire xxx has failed. Please contact your administrator"
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to the Onboarding Dashboard, search for the candidate
- Click on Actions > Cancel Onboarding
- Following error received "[COE0018]The cancellation request for new hire xxx has failed. Please contact your administrator"
- Event Reason NO_SHOW_EVENT_REPORT is an invalid external code for Country/Region
- Go to Manage Data > Country/Region > Select the respective country
- Add the Event Reason "Cancel Onboarding (NO_SHOW_EVENT_REPORT)"
Cancel Onboarding , KBA , LOD-SF-OBX-OCL , Onboardee Creation and Lifecylce , Problem