SAP Knowledge Base Article - Public

3060799 - [Onboarding] Cancel Onboarding Error : [COE0018]The cancellation request for new hire xxx has failed. Please contact your administrator (Onboarding/Offboarding)

Symptom

Unable to Cancel Onboarding Process for any candidate due to the following error "[COE0018]The cancellation request for new hire xxx has failed. Please contact your administrator"

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  • Go to the Onboarding Dashboard, search for the candidate
  • Click on Actions > Cancel Onboarding
  • Following error received "[COE0018]The cancellation request for new hire xxx has failed. Please contact your administrator"

Cause

  • Event Reason NO_SHOW_EVENT_REPORT is an invalid external code for Country/Region 

Resolution

  • Go to Manage Data > Country/Region > Select the respective country
  • Add the Event Reason "Cancel Onboarding (NO_SHOW_EVENT_REPORT)"

Keywords

Cancel Onboarding  , KBA , LOD-SF-OBX-OCL , Onboardee Creation and Lifecylce , Problem

Product

SAP SuccessFactors Onboarding 2105