You would like to activate E-mail channel created for SAP technical E-mail address but it's not possible.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Administrator work center.
- Go to the Service and Social view.
- Open E-mail Addresses link located under Communication Channels.
- Select channel ABC (ABC represents the channel ID).
- See the Verify E-mail Address button.
Result: E-mail is not received and you are unable to activate the channel.
Verification code is not sent to SAP technical E-mail addresses.
Use your own mail box as a channel.
2987738 - Verify E-Mail Address For E-Mail Channels
2311668 - Technical E-Mail Addresses For E-Mail Channels in Cloud For Customer
Solution Guide for SAP Service Cloud: E-Mail Communication Channel
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