SAP Knowledge Base Article - Public

3060787 - Activating Channel For Technical E-mail Address Not Possible


You would like to activate E-mail channel created for SAP technical E-mail address but it's not possible.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Service and Social view.
  3. Open E-mail Addresses link located under Communication Channels.
  4. Select channel ABC (ABC represents the channel ID).
  5. See the Verify E-mail Address button.

Result: E-mail is not received and you are unable to activate the channel.


Verification code is not sent to SAP technical E-mail addresses.


Use your own mail box as a channel.

See Also

2987738 - Verify E-Mail Address For E-Mail Channels

2311668 - Technical E-Mail Addresses For E-Mail Channels in Cloud For Customer

Solution Guide for SAP Service Cloud: E-Mail Communication Channel

Blog series: Email Response Management in C4C – Cloud for Service Expert Corner


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