File validation for Biographical Information import through Import Employee Data is failing with error no message, just failing on Monitor Jobs
Issue is happening when there is like 10+ users being updated on the file, for less users it is working with no issues.
On provisioning (for partner or support), you will see that the error matches Error Code [KB-1] Error GUID [6152117a-cad2-4219-a6d0-e9919812584f].
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Navigate to Import Employee Data.
- Select the action you want to perfor...: Import Data
- Select an entity: Biographical Information
- Browse/Attach File: select the file that you want to import
- Click Validate Import File Data;
- You will receive a message to check on Monitor Jobs
- Navigate to Monitor Jobs;
- Job will be shown as failed;
The cause is that by the settings not allowing to run the job for multiple users.
For solution, check/follow the steps below:
- Go to Admin Center -> Company System and Logo Settings;
- On Maximum threadpool size for Employee Central and Foundation data imports(maximum allowed is 5), set it to 5;
- On Set a batch size for employee and foundation data imports. (Enter a value between 1-100), set it to 50 (recommended).
- In case your file is over 50 user updated and is still failing, test to change batch size to 100.
Bio Import Employee Import
KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , LOD-SF-PLT-UIM , Employee Import Issues , Problem