SAP Knowledge Base Article - Public

3060242 - New Experience for the Home Page in upgrade center with status "Feature disabled"


  • customer perform a successful upgrade of the latest home page , the upgrade will revert back to feature disabled
  • upgrade of New Experience for the Home Page is successful but the new home page is not applied, going back to upgrade center it show feature disabled


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1.  Go to upgrade center
  2. perform the upgrade to New Experience for the home page
  3.  upgrade is successful
  4. check if new home page is applied and noticed it is not
  5. go back to upgrade center and status is "Feature Disabled" for the new Experience for the home page


This is a known issue and our Engineering team are working on a code fix


There is a patch that will be released on May 26th - PTCH-35975


PTCH-35975, TGM-14593, Feature disabled , KBA , LOD-SF-PLT-UGC , Upgrade Center , Known Error


SAP SuccessFactors HXM Core all versions