When attempting to open a Story based on a Live Data Connection to SAP BW/4HANA, the following error message occurs in SAP Analytics Cloud (SAC):
After the QRC2 update, when attempting to open Stories based on Live Data Connections to SAP BW/4HANA, the loading animation is shown, and the Google Chrome Developer Tools Console log shows the following;
Error: Error [Driver]: (#2502) Server metadata not available
Error [Application]: (#2501) SERVICE.QUERY_CONSUMER
- SAP Analytics Cloud (Enterprise) 2021.7.7
- SAP BW/4HANA (Live Data Connection / DIRECT via CORS)
Reproducing the Issue
- Create a Story using a Live Data Connection to SAP BW/4HANA
- Open the Story
- Observe the error message shown in the Google Chrome Developer Tools Console Tab
CORS Configuration has not been completed successfully
Please make sure CORS has been configured correctly as per the guide below;
In the UCONCOCKPIT transaction, please make sure you only defined one rule for sap/bw/ina.(no sub folder, like sap/bw/ina/GetResponse)
For more information, please see the SAP Note 2659735 - Troubleshooting CORS issues with SAP Analytics Cloud (SAC)
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-LDC-BW , SAC Live Data Connection BW , LOD-ANA-DES , Story Design & Visualizations , Problem