SAP Knowledge Base Article - Public

3059928 - "Error [Driver]: (#2502) Server metadata not available" in SAP Analytics Cloud (SAC) & SAP Digital Boardroom


When attempting to open a Story based on a Live Data Connection to SAP BW/4HANA, the following error message occurs in SAP Analytics Cloud (SAC):

  • After the QRC2 update, when attempting to open Stories based on Live Data Connections to SAP BW/4HANA, the loading animation is shown, and the Google Chrome Developer Tools Console log shows the following;

    Error: Error [Driver]: (#2502) Server metadata not available
    Error [Application]: (#2501) SERVICE.QUERY_CONSUMER


  • SAP Analytics Cloud (Enterprise) 2021.7.7
  • SAP BW/4HANA (Live Data Connection / DIRECT via CORS)

Reproducing the Issue

  1. Create a Story using a Live Data Connection to SAP BW/4HANA
  2. Open the Story
  3. Observe the error message shown in the Google Chrome Developer Tools Console Tab


CORS Configuration has not been completed successfully


Please make sure CORS has been configured correctly as per the guide below;

In the UCONCOCKPIT transaction, please make sure you only defined one rule for sap/bw/ina.(no sub folder, like sap/bw/ina/GetResponse)

For more information, please see the SAP Note 2659735 - Troubleshooting CORS issues with SAP Analytics Cloud (SAC)

See Also

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SAP Analytics Cloud 1.0