SAP Knowledge Base Article - Public

3059903 - ONB2COMPLIANCE_EVERIFY_STATUS_SYNC job is failing in Provisioning

Symptom

  • ONB2COMPLIANCE_EVERIFY_STATUS_SYNC job in failing in Provisioing with error.
  • Onboarding E-Verify job does not sync case status from DHS and it is failing.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


Environment

SAP SuccessFactors Onboarding

Cause

This job fails when it faces unknown case number. It's quite common with mock service as it's used in many Bizx instances.

Resolution

This is known defect in mock system. Workaround is refresh E-Verify case manually. E-Verify Details -> Refresh Data.

Keywords

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Known Error

Product

SAP SuccessFactors Onboarding all versions