SAP Knowledge Base Article - Public

3059758 - All data import jobs failed in SAP Analytics Cloud


  • All import jobs failed in SAP Analytics Cloud due to no success access to Agent.
  • Here are the 3 scenarios:
    - Not able to import data from file server. When trying to add a new import it trigger the error message:
    Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running and configured correctly, and is reachable from the SAP Cloud Platform Cloud Connector.
    Correlation ID: 17306124-3644-4524-8014-183087534620

    - With existing imports, cannot click "refresh" to load. It generates a generic red error message:
    Couldn't refresh the data.
    Correlation ID: 21280276-0844-4457-b316-395528958117

    -Not able to export from model to file server. No error messages are triggered, but the job does not start and no file is deposited.


  • SAP Analytics Cloud (Enterprise) 2021.9.2
  • Import connection

Reproducing the Issue

  1. Set schedule job for existing model or just refresh data.
  2. It got various error messages.
  3. Try to access http://<Host>:<Port>/C4A_AGENT/deploymentInfo, failed even with correct username and password in tomcat-user.xml.
  4. Try to add a new user with Service role in tomcat-user.xml file but still failed.
  5. Tried to add a new user with manager-gui role in tomcat-user.xml file, but it also failed to access Manager app of tomcat.


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

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, KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem


SAP Analytics Cloud 1.0