SAP Knowledge Base Article - Public

3059697 - SAP Marketing Cloud - SSCUIs no longer opening after Release upgrade

Symptom

After SAP Marketing Cloud upgrade to Release 2105 some configuration apps in the 'Configure your Solution' - 'Marketing: Contacts and Profiles' group are no longer opening. The following error is raised instead:

"App could not be opened either due to an incorrect SAP Fiori launchpad configuration or a missing role assignment."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Environment

SAP Marketing Cloud

Reproducing the Issue

  1. Access the Manage your Solution app
  2. Goto Configure your solution
  3. Try to open an app from the Marketing: Contacts and Profiles group
  4. Observe an error as "App could not be opened either due to an incorrect SAP Fiori launchpad configuration or a missing role assignment."

Cause

The business user might be missing some required catalogs. 

Resolution

Update the underlying business role for the business user with the catalogs assigned to business role template SAP_BR_BPC_EXPERT_MKT "Configuration Expert - Marketing":

Keywords

Manage your Solution, Configure your solution, Marketing: Contacts and Profiles
App could not be opened either due to an incorrect SAP Fiori launchpad configuration or a missing role assignment.
Failed to resolve navigation target "#OriginContactID-configure?sap-app-origin-hint=". This is most likely caused by an incorrect SAP Fiori launchpad content configuration or by a missing role assignment.
Business role template, Configuration Expert - Marketing, SAP_BR_BPC_EXPERT_MKT Lösung Verwalten, Lösung konfigurieren, Markting: Kontakte und Profile
App kann nicht geöffnet werden. Entweder ist das SAP Fiori Launchpad falsch konfiguriert oder eine Rollenzuordnung fehlt.
Navigationsziel "#OriginContactID-configure?sap-app-origin-hint=" kann nicht aufgelöst werden. Entweder ist der SAP-Fiori-Launchpad-Content falsch konfiguriert oder eine Rollenzuordnung fehlt.
Anwendungrollenvorlage, Konfigurationsexperte - Marketing,  SAP_BR_BPC_EXPERT_MKT Gestion de votre solution, Configurer votre solution, Marketing: Contacts et profils
Impossible d'ouvrir l'application à cause d'une configuration incorrecte de la barre de lancement SAP Fiori ou d'une affectation de rôle manquante
Échec de la résolution de la cible de navigation "#OriginContactID-configure?sap-app-origin-hint=". Cela est vraisemblablement dû à une configuration incorrecte du contenu de la barre de lancement SAP Fiori ou à une affectation de rôle manquante.
Modèles de rôles dans l'entreprise, Expert en configuration - Marketing,  SAP_BR_BPC_EXPERT_MKT , KBA , CEC-MKT-BF , Basic Functions , CEC-MKT-DM-IC , Interaction Contact , CEC-MKT-DM-PER , Marketing permissions , Problem

Product

SAP S/4HANA Cloud all versions

Attachments

Pasted image.jpg